Effective Date: 15/10/2024

At Chino's Happy Dog House, we respect your privacy and are committed to protecting your personal data. We limit the amount of personal data we collect to the absolute minimum that is required for our service to operate and we will never sell or pass on any personal data to 3rd parties.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

Who We Are

Chino's Happy Dog House ("I", "we," "us," or "our") provides dog daycare and boarding services in Hackney, London. If you have any questions about this policy, you can contact us:

• Business Name: Chino's Happy Dog House
• Email: woof@chinos-happy-dog-house.co.uk
• Phone: 07368605062

What Personal Data We Collect

We may collect the following personal information from you:

• Identity & Contact Details: Name, phone number, email address, and postal address.
• Pet Information: Pet's name, breed, age, medical history, registered vets details and behavioural notes.
• Payment Details: If you pay for services, we may save details of those payments and when they were made.
• Social Media & Messaging Information: If you interact with us via WhatsApp or Instagram, we may collect your username, phone number, and any messages exchanged.

How We Use Your Data

By sending an enquiry to us, you will be sharing limited personal data with us and if you do not become a client we will not use your personal data in any way other than for contacting you about the enquiry you made.

If you do become a client, we store and use your personal data to:

• Provide you with our dog daycare and boarding services.
• Communicate with you about bookings, updates and general info about your dog.
• Tag you in social media posts featuring your pet (with your permission).
• Maintain records of conversations on WhatsApp for service-related communication.
• Comply with legal and regulatory obligations.

WhatsApp Communication

We use WhatsApp to communicate with clients about bookings, pet updates, and general inquiries.

• Messages exchanged on WhatsApp are stored within the WhatsApp platform and are protected by WhatsApp's end-to-end encryption.
• We do not share your WhatsApp messages with third parties.
• If you wish for your WhatsApp conversation to be deleted, you can request this at woof@chinos-happy-dog-house.co.uk.
• WhatsApp's privacy policy applies to all interactions.

Instagram & Social Media

We use Instagram to share updates and post pictures of dogs enjoying their time at Chino's Happy Dog House.

• We will only tag you in posts featuring your pet if you have given us permission.
• If you wish to have a post removed or untagged, you can contact us at woof@chinos-happy-dog-house.co.uk, and we will act promptly.
• Please note that once content is posted on Instagram, it is subject to Instagram's privacy policy.

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contractual Necessity: To provide the services you request.
• Legitimate Interests: To maintain business operations and improve our services.
• Legal Obligation: To comply with laws (e.g., record-keeping, insurance).
• Consent: Where required, such as for marketing communications, social media tagging, and WhatsApp communication.

How We Share Your Data

When making an enquiry with us through our contact email address, on the phone or via Instagram, you will provide us with access to personal details such as identity and contact details. You will not be added to any mailing lists and your details will only be stored within the messages that you have sent us. We may only share your personal data with:

• Legal Authorities: If required by law (e.g., for safety or fraud prevention).
• Emergency Contacts/Veterinarians: If necessary for your pet's health and safety.
• WhatsApp & Social Media Platforms: If you communicate with us through these services.

Data Retention

We retain your data only as long as necessary for our business purposes or legal requirements. Typically, we keep:

• Customer records for 2 years after your last visit.
• Pet records for 1 years after your last visit.
• WhatsApp conversations as long as needed for service communication, after which they may be deleted upon request.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Withdraw consent for marketing communications, WhatsApp messaging, or social media tagging.

To exercise these rights, please contact us at woof@chinos-happy-dog-house.co.uk.

Due to the fact that Chino's Happy Dog House only collects necessary data, if you no longer want us to have access to this data or process it–we will not be able to continue to carry out any services for you as we need to be able to communicate vital information with you.

Data Security

We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.

Complaints

If you have concerns about how we handle your data, you can contact us at: woof@chinos-happy-dog-house.co.uk.

If you are not satisfied, you can complain to the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

Last Updated: 09/07/2025